Cancellation Policy

Cancellation Policy

At IdailyMart, we aim to make your shopping experience simple and convenient. This Cancellation Policy explains how you can cancel an order placed through https://idailymart.com.

1. Order Cancellation

Customers may request cancellation of an order before the order is packed or dispatched.

To request cancellation, be sure to get in touch with our customer support team as soon as possible with your order number and registered mobile number.

Once we have packed, dispatched, or handed over an order to our delivery partner, cancellation may not be possible.

2. Cancellation by IdailyMart

IdailyMart may cancel an order in circumstances such as:

• Product being unavailable
• Incorrect or inaccurate product information or pricing
• Delivery address being outside our serviceable area
• Payment or transaction failure
• Suspected fraudulent or abusive activity
• Technical or system errors or
• Other circumstances beyond our reasonable control.

If payment has already been received for an order cancelled by IdailyMart, the eligible amount will be refunded through the applicable payment method.

3. Cancellation Charges

IdailyMart will not impose an arbitrary cancellation charge on customers. Any cancellation-related charge, where legally permissible, will be clearly communicated to the customer before it applies. The applicable e-commerce rules also restrict cancellation charges unless similar charges are borne by the e-commerce entity when it cancels an order unilaterally.

4. Refund After Cancellation

For prepaid orders that are successfully cancelled, the eligible refund will be initiated through the applicable payment method, subject to payment-provider processing timelines and applicable law.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

5. Orders Already Dispatched

Orders that have already been dispatched may not be eligible for cancellation. If you receive an incorrect, damaged, or defective product, please contact us and refer to our Return & Refund Policy.

6. How to Contact Us

For cancellation requests, please contact:

IdailyMart
Hisar, Haryana, India

Website: https://idailymart.com
Customer Support Email: idailymartindia@gmail.com
Customer Support Phone: +91-8278046000

Please provide your Order ID, registered mobile number and reason for cancellation when contacting us.

Note: This Cancellation Policy should be read together with IdailyMart's Terms & Conditions, Shipping & Delivery Policy, and Return & Refund Policy.