Return & Refund Policy

At IdailyMart, we want you to have a smooth, satisfying shopping experience. This Return & Refund Policy explains when you may request a return, replacement or refund for products purchased through https://idailymart.com.

1. Eligible Returns

You may contact us for a return or replacement if you receive:

• A damaged product
• A defective product
• An incorrect product
• A missing product
• A product that does not match the order placed.

Please contact us within 48 hours of delivery and provide your Order ID along with photographs/videos of the product and packaging, where applicable.

2. FMCG & Consumable Products

For food, beverages, personal-care, hygiene and other consumable products, returns may be restricted for safety and hygiene reasons.

Such products may generally be eligible for a refund or replacement only where the product is damaged, defective, incorrect, expired, or otherwise supplied in an unacceptable condition, subject to verification.

Products should not be used or consumed if you believe they are damaged, expired or tampered with.

3. Non-Returnable Products

For health, hygiene, safety and product-quality reasons, certain items may not be eligible for return once delivered, particularly:

• Opened or used consumable products
• Personal-care or hygiene products
• Products damaged after delivery due to improper handling
• Products without original packaging, where the packaging is required for verification
• Products that are otherwise identified as non-returnable on the product page.

4. Refunds

Once your return/refund request is reviewed and approved, the eligible refund will be processed through the applicable payment method.

For prepaid orders, the refund may be credited to the original payment method. The time taken for the amount to reflect may depend on your bank, card issuer, UPI provider or payment gateway.

5. Replacement

Where appropriate and subject to product availability, IdailyMart may offer a replacement instead of a refund.

If the replacement product is unavailable, an eligible refund may be provided.

6. Return Shipping

If the return is due to an error attributable to IdailyMart, such as receiving a wrong or damaged product, IdailyMart will generally arrange the applicable return process without additional return shipping charges to the customer.

For other eligible returns, any applicable shipping/return charges will be communicated before processing the return.

7. How to Request a Return or Refund

Please contact us with:

• Order ID
• Registered mobile number
• Product name
• Reason for return/refund
• Photos/videos, where applicable

IdailyMart
Hisar, Haryana, India

Website: https://idailymart.com
Customer Support Email: idailymartindia@gmail.com
Customer Support Phone: +91-8278046000

8. Important Note

All return, replacement and refund requests are subject to verification and applicable law. Nothing in this policy is intended to restrict any rights available to consumers under applicable Indian law.

This policy should be read together with IdailyMart's Terms & Conditions, Cancellation Policy, Shipping & Delivery Policy and Privacy Policy.