At IdailyMart, we understand that fast, reliable and safe delivery is an important part of a great shopping experience.
This Shipping & Delivery Policy explains how we process, pack and deliver orders placed through https://idailymart.com.
IdailyMart is an FMCG and e-commerce business based in Hisar, Haryana, India.
By placing an order with IdailyMart, you agree to the terms described in this Shipping & Delivery Policy.
IdailyMart currently delivers to serviceable locations across India, subject to the availability of our delivery partners and logistics network.
Delivery availability may vary depending on:
Certain remote, restricted or difficult-to-access locations may have limited delivery availability.
Once an order is successfully placed and payment is confirmed, our team will begin processing the order.
Order processing may include:
Orders are generally processed during our regular business/operational hours.
Orders placed on weekends, public holidays or during periods of exceptionally high demand may require additional processing time.
The estimated delivery date or delivery window will generally be displayed during checkout or communicated after the order is placed.
As a general guideline, standard delivery may take approximately:
5–7 business days from successful order confirmation and processing.
Delivery to certain locations may take longer.
The actual delivery time may vary depending on:
The delivery estimate provided at checkout should therefore be treated as an estimated timeframe and not a guarantee, except where expressly stated otherwise.
Shipping or delivery charges, if applicable, will be displayed during checkout before the order is submitted.
Shipping charges may depend on factors including:
From time to time, IdailyMart may offer free shipping or discounted delivery as part of promotional campaigns.
Promotional shipping offers may have separate terms and eligibility requirements.
Where IdailyMart provides free shipping, the offer may be subject to conditions such as:
The applicable free-shipping conditions will be displayed on the website or at checkout.
IdailyMart reserves the right to modify or discontinue promotional shipping offers, subject to applicable law and the terms of the relevant promotion.
Once your order has been dispatched, IdailyMart may provide tracking information through:
Tracking information may take some time to become active after the shipment is handed over to the delivery partner.
You can use the tracking information provided to monitor the progress of your shipment.
Our delivery partner will make reasonable attempts to deliver your order to the address provided by you.
Delivery may require the customer or an authorised person to be available to receive the package.
Delivery may not be completed if:
In such circumstances, the delivery partner may make another attempt where operationally possible.
Customers are responsible for providing accurate delivery information.
Please ensure that your:
are correct before completing your order.
IdailyMart will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery where permitted.
For deliveries to apartments, offices, gated communities, societies or other restricted premises, customers may need to provide appropriate access information.
Delivery personnel may be required to follow the security and access rules of the premises.
Where the delivery partner is unable to obtain access to the delivery location, the customer may be contacted to arrange an appropriate delivery point.
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible reasons include:
If your order is significantly delayed, please contact our customer support team with your order number.
We will make reasonable efforts to assist you and provide the latest available delivery information.
If an item is missing from your delivered order, please contact IdailyMart customer support promptly.
Please provide:
After verification, we may provide an appropriate resolution, which may include replacement, refund or another remedy applicable to the circumstances and our policies.
If you receive a product that is different from the product ordered, please contact us as soon as possible.
Please do not use or consume the incorrect product.
Depending on the circumstances and product category, we may arrange:
Replacement, Return pickup, refund, or another appropriate resolution.
The product should generally be retained in its original condition and packaging until the issue is resolved.
IdailyMart may sell FMCG products including food, beverages, personal care, household and other consumer products.
Where applicable, products will be handled and packed with reasonable care appropriate to their nature.
Customers should follow the manufacturer's:
For packaged commodities, applicable Indian requirements include declarations concerning matters such as net quantity, MRP, dates and consumer-care information.
An order containing multiple products may, where operationally necessary, be delivered in more than one shipment.
This may occur because:
Where an order is split into multiple shipments, customers may receive separate delivery notifications.
Cash on Delivery ("COD") may be available for selected products, locations and order values.
COD availability may depend on:
PIN code, Order value, Product type, Customer history, Delivery partner availability and Other operational considerations.
Where COD is available, the applicable amount will be payable at the time of delivery.
IdailyMart may restrict COD for certain orders where reasonably necessary to prevent fraud, repeated failed deliveries or misuse of the service.
For certain orders, the delivery partner may request an OTP, confirmation code, signature or other verification before handing over the package.
Customers should not share an OTP or verification code with anyone other than the authorised delivery person for the purpose of completing the delivery.
IdailyMart will not ask customers to disclose sensitive banking information such as:
UPI PIN, ATM PIN, Card PIN, CVV and Banking passwords for delivery confirmation.
Shipping-related issues may be connected with our Cancellation, Return & Refund Policy.
For information regarding:
please refer to the applicable IdailyMart policy.
If you experience a delivery-related issue, please contact us with your order details.
IdailyMart
Hisar, Haryana, India
Website: https://idailymart.com
Customer Support Email: idailymartindia@gmail.com
Customer Support Phone: +91-8278046000
When contacting us, please provide your:
Providing photographs or videos where relevant may help us resolve the matter faster.
IdailyMart may update this Shipping & Delivery Policy from time to time to reflect changes in: